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Customer Relationship Management

End-to-End Digital Solution for Automobile Dealerships

MACS offers a scalable CRM solution that helps businesses streamline customer interactions across sales, marketing, service, and support. Our CRM is built to improve customer engagement, automate workflows, and drive strategic decision-making.

Designed with a focus on customer-centric operations, the system integrates planning, communication, and performance tracking—delivering sustainable results and a competitive edge.

Core Modules and Features

Vehicle ordering to the manufacturer

Centralized customer data with real-time updates

PDI process and vehicle allotments

Sales and service automation

Inventory management with multi-location support

Project and campaign management

Accessory invoicing, registration, and insurance tracking

POS and logistics integration

Help Desk Management

Targeted communication via SMS and email

Help Desk Management

End-to-end fulfilment monitoring

Help Desk Management

Data processing: entry, sorting, scrubbing, and reporting

Help Desk Management

Mailroom and inventory management

Vehicle booking and invoicing

Customer profiling and history tracking

Vehicle ordering to the manufacturer

Customer segmentation and insights

PDI process and vehicle allotments

Descriptive and predictive analysis

Inventory management with multi-location support

Reward and campaign modelling

Accessory invoicing, registration, and insurance tracking

Behavioral tracking and response forecasting

Help Desk Management

Real-time performance reporting

Help Desk Management

Personalized offer targeting

Vehicle ordering to the manufacturer

Improved vehicle allotment processes

PDI process and vehicle allotments

Efficient project planning and execution

Inventory management with multi-location support

Increased customer retention and satisfaction

Accessory invoicing, registration, and insurance tracking

Smarter, data-driven decisions

Help Desk Management

Real-time performance reporting

Help Desk Management

Personalized offer targeting